We want you to be satisfied with any product you buy from us, period. We achieve this by providing free promotions of some of our products so that you can see how well we work for you. Because of our “try it before you buy it” approach, we generally don’t offer refunds. Unless you purchased a radio play submission – you will get a 100% money back guarantee if we cannot provide proof that your tracks was played.
Exposed Vocals will also provide a refund in the following cases:
- 1) Product malfunction. Requires that the user report malfunction to [email protected] while the service is still active, so that the malfunction can be verified.
- 2) Billing error. The user must provide either the unsubscription confirmation reference number, or forward the unsubscription confirmation email to show that they unsubscribed before (not on or after) the renewal date on file for the service in question.
Refund Policy FAQ
If I forget to cancel before my renewal date, can I get a refund?
No. Whenever possible, we offer free trials to ensure that the service is something you want before you make the first payment. We send out a reminder message to the user’s Exposed Vocals Account 7 days prior to the expiration of the free trial period and the first actual charge. In addition, you can cancel at any point in time during the billing period within the Manage Premium Services area. There is an unsubscribe link for each service (through PayPal), and the user is provided with a confirmation number and email when the process is complete so that they know it completed.
If I do not unsubscribe from a free trial, will it just end, or will it charge me when the trial is up?
We operate under the assumption that you want your product to continue unless you cancel it. We send out a reminder message to the user’s Exposed Vocals Account 7 days prior to the expiration of the free trial period and the first actual charge. As a courtesy, Exposed Vocals will send a reminder message to the user’s account seven days before the charge occurs for the first time. Exposed Vocals does not, as a rule, provide refunds for users who believe the service to be free upon signup, as fees are outlined in the service’s Terms and Conditions, and explicitly called out during the checkout process.
What happens if I have charges on my account I did not authorize?
If we receive an “unauthorized charge” notice from you or your financial institution, we will attempt to take action to suspend your account for your protection from further fraudulent charges or access — including the suspension of widgets, apps, profile pages, and any other public-facing presentation that we can affect. If we get notice that your account has been compromised, we will do what we can to shut it down so that there is no more damage. This process can take time, so we ask that you bear with us in these circumstances as we try to help you. For questions regarding our Refund Policy or the Terms and Conditions for our site and services, please contact [email protected].